Service terms

Terms and Conditions of the Online Store www.regnis.store

Effective Date: 01.06.2025

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§1. Preliminary Provisions and Definitions

1. These Terms and Conditions (hereinafter: "Terms") define the rules and conditions for the provision of electronic services, including the rules for making purchases and placing orders in the online store operated at www.regnis.store.

2. The operator of the online store available at www.regnis.store (hereinafter: "Store" or "Service") and the Seller is WYTWÓRNIA WYROBÓW DZIEWIARSKICH REGNIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (REGNIS KNITWEAR MANUFACTURING COMPANY LIMITED LIABILITY COMPANY), with its registered office at ul. Polna 15, 62-090 Kiekrz, Poland, entered into the National Court Register under KRS number: 0001000628, NIP: 7812042423, REGON: 523569867 (hereinafter: "Seller" or "Administrator").

3. Seller's contact details:

Correspondence address: ul. Polna 15, 62-090 Kiekrz, Poland
E-mail address: sklep@regnis.pl
Phone number: +48 61 848 27 84 (cost according to operator's rates)

4. The terms used in these Terms and Conditions mean:

Client – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality to whom the law grants legal capacity, placing or intending to place an Order in the Store or using other Store services. A Client can be both a Consumer and an Entrepreneur.
Consumer – a Client who is a natural person performing a legal act with the Seller (e.g., concluding a sales agreement) not directly related to their business or professional activity.
Entrepreneur – a Client who is not a Consumer.
Product – a movable item (goods) or service presented in the Store, which may be the subject of a sales agreement between the Client and the Seller, in particular personalized knitted products such as scarves, hats, sweaters, clothing, accessories, and promotional clothing branding services.
Order – a Client's declaration of will made using the Order Form and directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.
Client Account – an individual User panel in the Store, secured with a login and password, enabling, among other things, placing Orders and viewing Order history after Registration.
Registration – a one-time act of creating a Client Account by the Client using the registration form provided by the Seller on the Store's website.
Sales Agreement – a Product sales agreement concluded or to be concluded between the Client and the Seller via the online Store.
Service Provided Electronically – a service provided without the simultaneous presence of the parties (remotely), by transmitting data at the individual request of the service recipient, sent and received using devices for electronic processing, including digital compression, and data storage, which is entirely broadcast, received, or transmitted by means of a telecommunications network within the meaning of the Polish Act of July 16, 2004 – Telecommunications Law.
Working Day – any day from Monday to Friday, excluding public holidays.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/WE (General Data Protection Regulation).

5. The provisions of these Terms and Conditions apply to the Seller and all Clients using the Store's services, including those placing Orders and purchasing Products in the Store.

6. Each Client, before starting to use the Store, is obliged to read the content of these Terms and Conditions and the Privacy Policy. Acceptance of the Terms is voluntary but necessary to complete Registration or place an Order.

7. The Seller makes the Terms available free of charge via the Store in a form that allows its acquisition, reproduction, and retention of its content using the Client's ICT system (e.g., by downloading a PDF file or printing).

8. Information about changes to the Terms will be communicated to Clients via e-mail (for Clients with a Client Account) and by placing information on the Store's website. Changes to the Terms come into force on the date indicated by the Seller, not shorter than 14 days from the date of their announcement, and do not violate the acquired rights of Clients who placed Orders before the changes came into force.

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§2. Product Information

1. The Seller offers the sale of Products through the Store, in particular personalized knitted products (such as scarves, hats, sweaters, balaclavas, gloves), promotional clothing with individual branding, and other gadgets (hereinafter collectively: "Products").

2. All Products offered in the Store are brand new, free from physical and legal defects (unless explicitly stated otherwise in the Product description, e.g., in the case of using recycled materials showing signs of age, which is a feature of the Product, not a defect).

3. A detailed description of the Products, their specifications, features, materials, and information on personalization options can be found on the Store's product pages. The Seller makes every effort to ensure that this information is reliable and up-to-date.

4. Photos and other forms of visualization and presentation of Products placed on the Store's pages are for informational purposes only. Due to the individual nature of many Products (e.g., hand finishing, unique materials, personalization), slight differences may occur between the Product shown in the photo and the Product actually delivered to the Client, which do not constitute a defect of the Product, provided that the Product retains its declared properties and purpose. Color differences may also result from the Client's individual monitor settings.

5. Products, especially those made of delicate materials or custom-made, should be used according to their intended purpose and stored in a manner appropriate to their properties, in accordance with any recommendations from the Seller.

6. Information about Products provided in the Store, in particular their descriptions, technical and performance parameters, and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, and not an offer.

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§3. Prices and Promotions

1. All Product prices given in the Store are expressed in Euro (EUR) or PLN and are gross prices, i.e., they include value-added tax (VAT) at the applicable rate.

2. Product prices do not include delivery costs, which are added to the Order value and indicated to the Client before placing the Order and in its confirmation. The total cost of the Order includes the Product price and delivery costs.

3. The Seller reserves the right to change the prices of Products offered in the Store, introduce new Products to the offer, conduct and cancel promotional campaigns on the Store's pages, or introduce changes to them. Price changes do not apply to Orders accepted for fulfillment before such changes came into force.

4. The binding price for the Parties to the agreement is the Product price displayed in the Store at the time the Client places the Order.

5. Promotions valid in the Store do not combine, unless the terms of a given promotion state otherwise. The Client may only use one promotion at a time, unless the terms of a specific promotional campaign explicitly allow combining different promotions.

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§4. Terms of Electronic Services (including Account Registration and Order Placement)

1. The Seller provides the following Services Provided Electronically through the Store:

a. Enabling Browse of the Store's assortment, including information on standard Products and options for personalization and wholesale orders.
b. Enabling the creation and maintenance of a Client Account in the Store.
c. Enabling placing Orders for standard Products available in the Store and concluding Sales Agreements for these Products.
d. Enabling the use of a contact form to submit an inquiry regarding personalized Products or wholesale orders.
e. Enabling subscription to the Newsletter service (after expressing separate consent).

2. To use the Store, including Browse the assortment and placing Orders for standard Products, the following are required:

a. An end device (e.g., computer, tablet, smartfon) with Internet access.
b. The current version of a web browser (e.g., Chrome, Firefox, Safari, Edge) with cookies and JavaScript enabled.
c. An active e-mail account – for placing Orders or creating a Client Account.

3. The Seller is not responsible for disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Client's technical infrastructure.

4. The Client is obliged to use the Store in a manner consistent with the law and good customs, taking into account the respect for personal rights and copyrights and intellectual property rights of the Seller and third parties.

5. The Client is prohibited from providing unlawful content, including opinions and comments (if the Store provides such functionality) that violate the law, good customs, or personal rights.

6. Client Account Registration:

a. The Client has the option to create an individual Client Account in the Store by filling out the registration form. Creating a Client Account is voluntary and free of charge.
b. Registration requires providing data indicated as mandatory in the form and setting an individual password. The Client is obliged to keep the password confidential and not disclose it to third parties.
c. Having a Client Account enables, among other things, tracking the status of Orders for standard Products, viewing purchase history, and editing personal data.
d. The Client may at any time, without giving a reason and without incurring any fees, delete the Client Account by sending a relevant request to the Seller, in particular via e-mail to: sklep@regnis.pl or in writing to the Seller's registered office address.

7. Placing Orders for Standard Products (directly available in the Store):

a. The Client can place Orders for standard Products available in the Store 7 days a week, 24 hours a day, both through the Client Account and without Registration (so-called guest purchases).
b. To place an Order for a standard Product, the Client should:
1. Select the Product or Products that are the subject of the Order, then click the "Add to cart" (or equivalent) button.
2. After completing the Order, proceed to the cart and choose the delivery method and payment method.
3. Fill out the order form, providing the data necessary for Order fulfillment (name and surname, delivery address, e-mail address, phone number, and optionally VAT invoice data).
4. Read these Terms and Conditions and the Privacy Policy and accept their provisions.
5. Click the "Order and Pay" (or equivalent) button, which is equivalent to placing an Order with an obligation to pay.
c. Placing an Order for standard Products by the Client constitutes an offer to the Seller to conclude a Sales Agreement for the Products that are the subject of the Order.
d. After placing an Order for standard Products, the Seller immediately sends an e-mail to the address provided by the Client confirming receipt of the Order and acceptance for fulfillment. At the moment the Client receives the above e-mail, a Sales Agreement is concluded between the Client and the Seller regarding standard Products.

8. Inquiries regarding Personalized Products and Wholesale Orders:

a. The Store presents information about the possibility of fulfilling personalized Products and wholesale orders. These types of Products and orders cannot be purchased directly through the standard Store cart.
b. To submit an inquiry or order a personalized Product or a wholesale order, the Client should contact the Seller via:
1. The contact form available in the Store.
2. E-mail at: sklep@regnis.pl.
3. Phone at: +48 61 848 27 84.
c. In an inquiry regarding a personalized Product or a wholesale order, the Client should describe their needs as precisely as possible, including the type of Product, expected quantities, personalization specifications (e.g., patterns, colors, decoration techniques, materials), any graphic files, and preferred fulfillment date.
d. Based on the received inquiry, the Seller will contact the Client to discuss details, possibly prepare a project for acceptance, and present an individual valuation and fulfillment conditions.
e. The conclusion of a Sales Agreement regarding personalized Products or wholesale orders occurs after mutual agreement of all conditions (including price, Product specification, design, fulfillment date) and confirmation of the order by both parties in written or documented form (e.g., e-mail).
f. The Client declares that they possess all rights (including copyrights) to the materials (e.g., logos, graphics, texts) provided to the Seller for Product personalization and that their use by the Seller will not violate the rights of third parties.

9. The Seller reserves the right to refuse to fulfill an Order (both for standard and personalized/wholesale Products) if the data provided by the Client is incomplete, makes Order fulfillment impossible, if the Client has not paid within the required period (in the case of upfront payment), if Order fulfillment is impossible for objective reasons (e.g., unavailability of specific materials, of which the Client will be immediately informed), or if the personalization design violates the law or good customs.

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§5. Order Fulfillment and Delivery

1. Fulfillment time for Standard Products:

a. The Seller proceeds with the fulfillment of Orders for standard Products immediately after concluding the Sales Agreement. Information about the estimated time for preparing standard Products for shipment is always provided on the Product card or during the order placement process.
b. The delivery time, carried out by the carrier chosen by the Client, which is also indicated in the order placement process, should be added to the time of preparing the Order for shipment.

2. Fulfillment time for Personalized Products or wholesale orders:

a. The fulfillment time for Personalized Products or wholesale orders is agreed upon individually with the Client and depends on the type of Product, the complexity of personalization, the size of the order, and the Seller's current production capabilities.
b. The estimated fulfillment time is communicated to the Client at the stage of individual arrangements and confirmed together with the acceptance of the design and order conditions. This period is counted from the day of final design acceptance by the Client and, in the case of upfront payment, from the date of payment crediting.

3. In exceptional situations, the Order fulfillment time may be extended, of which the Client will be immediately informed by the Seller. In such a case, the Client has the right to withdraw from the contract if the new deadline is not suitable for them, subject to the provisions regarding Personalized Products.

4. Delivery methods and costs:

a. Product delivery is possible in the territory of the Republic of Poland and to other countries in accordance with the information available in the Store during the order placement stage.
b. For deliveries within Poland, standard delivery methods will be offered. For international deliveries to the following countries: Italy, United Kingdom, Hungary, Sweden, Slovenia, Slovakia, Romania, Portugal, Germany, Malta, Latvia, Luxembourg, Lithuania, Ireland, Netherlands, Spain, Greece, France, Finland, Estonia, Denmark, Czech Republic, Cyprus, Croatia, Bulgaria, Belgium, Austria, delivery is carried out via DPD.
c. Currently available Product delivery methods and their costs are always indicated to the Client at the order placement stage (in the cart) for standard Products, or in an individual offer for personalized Products and wholesale orders.
d. Delivery costs are borne by the Client, unless the terms of a given promotion or individual arrangements state otherwise.

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§6. Payment Methods

1. The Seller provides Clients with various payment methods for the Sales Agreement:

a. Electronic payments and credit card payments via authorized external services, in accordance with the information made available within the Store.
b. Traditional bank transfer to the Seller's account. Transfer details and payment title are provided to the Client in the Order confirmation.
c. Cash on delivery (if such option is available and indicated for a given Order at the time of its placement).

2. Currently available payment methods are always indicated to the Client at the order placement stage (in the cart) for standard Products, or in an individual offer for personalized Products and wholesale orders.

3. In the case of choosing prepayment (e.g., traditional transfer, electronic payments), the Client is obliged to make the payment within 7 (seven) calendar days from the date of concluding the Sales Agreement. Failure to pay within the indicated period may result in the Order being canceled by the Seller, after a prior unsuccessful request for payment with an additional deadline.

4. In the case of choosing cash on delivery, the Client is obliged to make the payment upon receipt of the shipment.

5. The Seller reserves the right to make available only selected payment methods for certain Products, Product categories, or Orders (e.g., in the case of personalized Products or those of high value, prepayment may be required).

The entity providing online payment services for instant transfers is PayPro S.A.
The entity providing payment card services is PayPro S.A. Types of cards supported: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

§7. Proof of Purchase (Receipts, Invoices)

1. A proof of purchase in the form of a fiscal receipt or VAT invoice is issued for each Order.

2. By default, a fiscal receipt is attached to Orders placed by Consumers.

3. A VAT invoice for a Consumer is issued at their express request, submitted to the Seller when placing the Order or within the period provided by applicable Polish law. If the request for an invoice was submitted after sales registration using a cash register, the Client who is a Consumer may be asked to return the fiscal receipt.

4. In the case of Clients who are Entrepreneurs (or entities requesting an invoice with company data), a VAT invoice is issued as standard. To receive a VAT invoice, the Entrepreneur is obliged to provide all necessary data for its issuance, including the NIP number (Tax Identification Number), when placing the Order.

5. In accordance with applicable Polish law, in the case of sales recorded using a cash register, an invoice for a Client who is a VAT payer or value-added tax payer is issued only if the receipt confirming this sale contains the Client's NIP number.

6. The Client agrees to the issuance and sending of invoices in electronic form to the address specified, unless they indicate otherwise or request a paper invoice. Consent to receive invoices in electronic form is equivalent to resigning from receiving invoices in paper form. The Client has the right to withdraw consent to receive invoices electronically.

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§8. Parcel Receipt and Damage in Transit

1. Before accepting the shipment from the carrier, the Client should carefully check the condition of the packaging. In the event of any external damage to the packaging (e.g., dents, tears, dampness, violation of security tapes) that could indicate damage to the contents, the Client has the right to refuse to accept the shipment or accept it conditionally, drawing up a damage protocol in the presence of the courier.

2. The damage protocol should contain a description of the condition of the packaging and any damage to the Product. A protocol signed by the Client and the courier will facilitate the assertion of any claims against the carrier.

3. In the event of discovering Product damage after opening the shipment, which was not visible from the outside, the Client should immediately, no later than within 7 (seven) days from the date of receipt of the shipment, contact the Seller to report the damage and agree on further action. It is recommended to take photographic documentation of the damage.

4. The above provisions do not limit the Client's rights resulting from the warranty for Product defects, described in §10 of these Terms.

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§9. Withdrawal from the Sales Agreement and Product Return (Consumer Rights)

1. Right of withdrawal from the contract – Standard Products:

a. A Client who is a Consumer and has concluded a distance Sales Agreement regarding a standard Product (i.e., not a personalized Product, custom-made), may withdraw from it within 14 days without giving any reason and without incurring costs, except for the direct costs of returning the Product and additional costs resulting from the Consumer's chosen delivery method other than the cheapest ordinary delivery method offered by the Seller.
b. The period for withdrawal from the contract begins on the day the Consumer or a third party indicated by them other than the carrier takes possession of the standard Product. If the Sales Agreement covers many standard Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch, or part.
c. To exercise the right of withdrawal, the Consumer should inform the Seller of their decision by means of a clear statement. The statement can be submitted, for example:
1. In writing to the address: WYTWÓRNIA WYROBÓW DZIEWIARSKICH REGNIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Polna 15, 62-090 Kiekrz, Poland.
2. Electronically to the e-mail address: sklep@regnis.pl.
d. The Consumer may use the model withdrawal form, which constitutes Annex No. 1 to these Terms, however, it is not obligatory. To meet the deadline, it is sufficient to send the statement before its expiry.
e. The Seller shall immediately, no later than within 14 days from the day of receiving the Consumer's statement of withdrawal, return to the Consumer all payments made by them, including the costs of delivering the standard Product (with the exception of additional costs resulting from the Consumer's chosen delivery method other than the cheapest ordinary delivery method offered by the Seller).
f. The refund will be made using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution; in any case, the Consumer will not incur any fees in connection with this refund.
g. The Seller may withhold the refund of payments received from the Consumer until receipt of the standard Product back or until the Consumer provides proof of its return, whichever occurs first.
h. The Consumer is obliged to return the standard Product to the Seller or hand it over to a person authorized by the Seller to receive it immediately, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send the Product back before its expiry.
i. The Consumer bears the direct costs of returning the standard Product.
j. The Consumer is liable for any diminished value of the standard Product resulting from the handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product.

2. No right of withdrawal – Personalized Products:

a. In accordance with Article 38 point 3 of the Polish Act of May 30, 2014, on Consumer Rights, the right to withdraw from a distance contract does not apply to a Consumer in respect of contracts whose subject matter is a non-prefabricated Product, manufactured according to the Consumer's specifications or clearly personalized.
b. This includes all Products offered by the Seller that are created to the Client's individual order, including, but not limited to, products with a personalized design, embroidery, print, applications, non-standard dimensions, colors, or other features specified by the Client (hereinafter: "Personalized Products").
c. The Client is informed about the lack of the right of withdrawal for Personalized Products at the latest at the time of expressing willingness to be bound by the contract (e.g., in the Product description or during individual order arrangements).

3. The Seller does not accept shipments returned cash on delivery.

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§10. Complaints (Warranty for Defects)

1. The Seller is obliged to deliver a Product to the Client free from defects.

2. The basis and scope of the Seller's liability to the Client, if the sold Product has a physical or legal defect (warranty), are the provisions of the Polish Civil Code, in particular Articles 556 et seq.

3. A complaint can be submitted by the Client, for example:

a. In writing to the address: WYTWÓRNIA WYROBÓW DZIEWIARSKICH REGNIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Polna 15, 62-090 Kiekrz, Poland.
b. Electronically to the e-mail address: sklep@regnis.pl.

4. In the complaint submission, it is recommended that the Client provide:

a. Name and surname or company name.
b. Contact details (correspondence address, e-mail address, phone number).
c. Information about the complained Product (e.g., name, purchase date, order number).
d. A detailed description of the defect and the date of its discovery.
e. Photographic documentation of the defect (in the case of electronic submissions).
f. The Client's request regarding the method of handling the complaint (e.g., repair, replacement, price reduction, withdrawal from the contract in the case of a significant defect).

5. The Seller will respond to the Client's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure by the Seller to respond within the above period means that the Seller has accepted the complaint as justified (this applies to Clients who are Consumers).

6. If the sold Product has a defect, the Client may:

a. Submit a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience for the Client replaces the defective Product with a defect-free one or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller, or if the Seller has failed to fulfill the obligation to replace the Product with a defect-free one or remove the defect. The Client cannot withdraw from the contract if the defect is minor.
b. Demand replacement of the Product with a defect-free one or removal of the defect. The Seller is obliged to replace the defective Product with a defect-free one or remove the defect within a reasonable time without undue inconvenience for the Client.

7. The Client, who performs up-to-date rights under the warranty, is obliged at the Seller's cost to deliver the defective Product to the Seller's address.

8. The complaint procedure does not exclude or limit other Client rights, including the possibility of pursuing claims through judicial means or using out-of-court methods of complaint resolution and claims (e.g., through a municipal or district consumer ombudsman, consumer organizations, permanent amicable consumer courts, ODR platform).

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§11. Privacy Policy and Personal Data Protection

1. The rules for processing Clients' personal data and using cookies by the online Store are described in detail in the "Privacy Policy" document, available on the Store's website at: www.regnis.store/polityka-prywatnosci.

2. By registering or placing an Order in the Store, the Client confirms that they have read the Privacy Policy.

3. Clients' personal data are processed by the Seller primarily for the purpose of fulfilling Orders and, with the Client's separate consent, for marketing purposes, in accordance with the principles set out in the GDPR and in the Privacy Policy.

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§12. Technical Requirements

1. To use the Store, including Browse the Store's assortment and placing Orders for Products, the following are required:

a. An end device (e.g., computer, tablet, smartfon) with Internet access.
b. An active and properly configured web browser in its current version, supporting HTML5, CSS3, and JavaScript standards, with cookies enabled (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).
c. An active e-mail account – for placing Orders or creating a Client Account.

2. The Seller is not responsible for the improper functioning of the Store resulting from the Client's failure to meet the minimum technical requirements.

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§13. Final Provisions

1. The Seller reserves the right to make changes to these Terms for important reasons, such as changes in legal provisions, changes in payment and delivery methods, technological changes, to the extent that these changes affect the implementation of the provisions of these Terms.

2. The Seller will inform Clients with a Client Account about each change to the Terms via e-mail to the address specified during Registration, at least 14 days before the changes come into force. Other Clients will be informed about the changes by placing information on the main page of the Store.

3. Changes to the Terms come into force on the date provided along with the information about the change, not shorter than 14 days from the moment the amended Terms are made available. Changes to the Terms will in no way violate the acquired rights of Clients using the Store before the effective date of the changes, in particular, changes to the Terms will not affect Orders already placed or being placed, and Sales Agreements already concluded, fulfilled, or performed.

4. In the event of non-acceptance of the new content of the Terms, a Client with a Client Account has the right to terminate the Client Account agreement by sending a relevant statement to the Seller's e-mail address or deleting the Account.

5. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Polish Civil Code, the Polish Act on Consumer Rights, and the Act on the Provision of Electronic Services.

6. Any disputes arising between the Seller and the Client who is a Consumer shall be submitted to the competent courts in accordance with the provisions of Polish law.

7. Any disputes arising between the Seller and the Client who is an Entrepreneur shall be settled by the court having jurisdiction over the Seller's registered office.

8. The annexes to these Terms and Conditions form an integral part thereof.

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