Returns & claims

At WWD Regnis, we always prioritize quality and customer satisfaction. However, we understand that sometimes a product may not meet expectations. Below you will find detailed information regarding the return and complaint procedures.

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Returns (Withdrawal from Contract)

You have the right to withdraw from the sales contract for **standard products** within 14 days of receiving the package, without giving any reason.

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Important information regarding returns:

• Custom Products: Please remember that **individual orders, made according to the customer's own design, are not eligible for returns**. These products are custom-made and cannot be resold.
• Product Condition: The returned product must be **unused, have original tags**, and **show no signs of use**. Products showing signs of use will be sent back at the customer's expense.
• Packaging: You can pack the product in the same packaging in which you received it. However, make sure you **remove all previous shipping labels from it**.
• Costs: **Return shipping costs are covered by the customer**. We do not refund the original shipping costs of the goods to the customer.

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How to make a return:

1. Fill out the withdrawal from contract form. You can print our sample form or transcribe its content manually. Make sure you include all required information:
   
   

   MODEL WITHDRAWAL FORM
   (This form should be completed and returned only if you wish to withdraw from a contract regarding standard Products)
   
   Addressee:
   WYTWÓRNIA WYROBÓW DZIEWIARSKICH REGNIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
   ul. Polna 15
   62-090 Kiekrz, Poland
   e-mail: firma@regnis.com.pl
   
   I/We(*) hereby inform about my/our withdrawal from the sales contract for the following goods(*)/for the provision of the following service(*):
   ..............................................................................................................................................................................
   (product name/s, code or other identifier)
   
   Date of contract conclusion(*)/receipt(*): .............................................................................................
   Order number (if applicable): .............................................................................................
   Consumer(s) full name: .............................................................................................
   Consumer(s) address: ..........................................................................................................
   Consumer(s) email address: .............................................................................................
   Consumer(s) phone number (optional): ....................................................................
   
   Bank account number for refund (if payment was not made electronically or if the Consumer agrees to a refund to an account other than the one from which payment was made):
   ..............................................................................................................................................................................
   
   Consumer(s) signature (only if the form is sent in paper version):
   ....................................................
   Date: ....................................................
   
   (*) Delete as appropriate.
   
   

2. Pack the product along with the completed form and proof of purchase (receipt/invoice).
3. Send the package to the following address:

   WWD Regnis
   ul. Polna 15
   62-090 Kiekrz k/Poznania
   Poland

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Refund

The refund will be issued **according to the original payment method** you chose when placing the order. We will strive to process the refund as quickly as possible, but no later than within **14 days** from the date we receive the returned shipment.

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Complaints (Warranty for Defects)

If the product you received has a defect or does not comply with the description, you have the right to file a complaint based on the **warranty for defects (rękojmia)**.

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How to file a complaint:

1. **Contact us,** preferably via email at: **firma@regnis.com.pl**.
2. Include the following information in your complaint submission:
   • **Order number.**
   • **Detailed description of the product defect.**
   • **Photos** showing the defect (in many cases, photos alone may be sufficient for us to process the complaint).
   • Your contact details.
3. In some cases, we may ask you to send back the complained product. If this is necessary and your complaint is accepted, **we will refund your shipping costs**.

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Complaint Resolution

Your complaint will be processed within **14 days** from the date of its submission. We will inform you about the decision via email or phone.

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Possible complaint resolutions:

Depending on the nature of the defect and the possibilities, your complaint may be resolved by:

• **Repairing** the product.
• **Exchanging** the product for a new, defect-free one.
• **Refunding** the money for the product.
• **Reducing the price** of the product.

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For any questions or concerns, please contact us:

WWD Regnis
ul. Polna 15
62-090 Kiekrz k/Poznania
Poland
Phone: +48 61 848 27 84
E-mail: firma@regnis.com.pl